PERANCANGAN E-CUSTOMER RELATIONSHIP MANAGEMENT PADA PT STARSINDO LOGISTICS
Abstract: PT Starsindo
Logistics is a company engaged in the field of freight forwarder. The company
problem faced today is providing information to customers that are less precise
and quick, especially on the customer’s order status information. This problem
starts from the time of departure until time EMKL truck dock container freight
customers enter the process. Therefore, it is necessary to use electronic
Customer Service applications-Customer Relationship Management as it can make
it easier to manage and control the flow of information about the status of
customer orders. The research method is to follow the rules that exist in the
Object Oriented Analysis and Design which has been introduced by Mathiassen.
Through the website, the public is expected to easily access all information
about the company and vessel schedules. Customers can also access information
on schedule orders, tracking order status and transaction history that has been
done. With the web-based Customer Service applications, it is expected to help
companies build better relationships with customers.
Keywords: e-customer
relationship management, freight forwarding, object-oriented analysis and
design
Penulis: Nelly, Hudiarto,
Rangga Yudhika
Kode Jurnal: jptinformatikadd090090
Artikel Terkait :
Jp Teknik Informatika dd 2009
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