Analysis of Relationship between Three Dimensions of Quality, User Satisfaction, and E-Learning Usage of Binus Online Learning
Abstract: Information
technology has affected various sectors including the education
sector. In the sector, information technology has brought us long distance education,
which relies heavily
on the use
of e-learning management system. In Indonesia, Bina Nusantara University
is the first and foremost long distance
education institution. The
institution has been developing and using an e-learning
management system for a number of years. This work intends to evaluate to which
extent the system is able to enhance e-learning experiences. We adopted the
DeLone and McLean’s Information System success model and empirically measured
the relation between the aspects of system quality, information quality,
service quality, user satisfaction, and net benefits. From a population of the
size 311 students, we have collected 149 responses using questionnaires by
randomly selecting the participating students. The responses were used to
establish a multi-variate regression model where the relationships were
established. The model suggested that information quality, system quality, and
service quality had positive impacts on user satisfaction with the p-values of
0.014, 0.014, and 0.000 respectively. In addition, the study also found that
user satisfaction was strongly and positively affected by the net benefits.
Author: Yosep
Journal Code: jptinformatikagg150010
