Business Process Reengineering on Customer Service and Procurement Units in Clinical Laboratory
Abstract: Existing business
processes in a clinical laboratory located in Bekasi are still run manually. It
takes a lot of time to do more processes, especially in customer service and
procurement units. Theseinefficient processes are analysed here.The utilisation
of Information Technology (IT) supports theoperations of a company and even
improve the efficiency and effectiveness of a company. However, theuse of
information technology must be balanced with the readiness of existing
resources to operate. Without supporting resources, especially human resources
available, information technology is nothing.The Business Reengineering Process
method used to comprehend the existing business process,determines processes to
be reengineered, investigates alternative redesign, simulates the existing business
processes and the proposed business processes, performs an analysis of
simulation results, andseeks corporate opportunities using information
technology. This Business Process Reengineering (BPR)research helped the
clinical laboratory especially in customer service and procurement in improving
theefficiency and effectiveness of existing processes that will ultimately
reduce cost and time. Results showedthat business processes increase with
information technology utilisation and minimise the use of employees.
Author: Dewi Agushinta R.
Journal Code: jptkomputergg150024
