DEVELOPMENT OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM TO IMPROVE SERVICE QUALITY IN PT MANULIFE LIFE INSURANCE INDONESIA
Abstract: Customer
Relationship Management System (CRMS) Development in orderto improve service
quality in PT. AJ. Manulife Indonesia is done by comprehendingthe performance
model of the company and the factors that are affecting the company performance
improvement and the quality of the decision to be taken by top management. System
Dynamic is a method that can be used to stimulate complex systems. SystemDynamics
approach is expected to build a model of corporate performance that can be usedto
evaluate the quality of service to customers so that they can make decisions
quickly and accurately. This study proves that the model is built with standard
models used as changingtargets and it can simulate a target quality of service
to customers by delivering current andfuture achievement. Achievement in the
future is influenced by the value of achievement of SLA, Response Time, and
Defect, where the greater value of control, the greater value of the correction
rate so that the GAP will be smaller. Correction rate which is determined in
this study was 10%, 20%, and 30% of GAP (CB)
Author: Chriswanto
Journal Code: jptinformatikagg140018
Artikel Terkait :
Jp Teknik Informatika gg 2014
- DEVELOPMENT OF FOOD SECURITY INFORMATION SYSTEM BASED ON BUSINESS INTELLIGENCE IN FOOD SECURITY AGENCY, MINISTRY OF AGRICULTURE, INDONESIA
- DATABASE OF MIGRATION AND REPLICATION WITH ORACLE GOLDEN GATE
- THE EFFECT OF LECTURER’S PROFESSIONALISM AND STUDENT’S STUDY INTEREST AND MOTIVATION ON ACADEMIC ACHIEVEMENT OF BACHELOR DEGREE STUDENT IN ONLINE LEARNING IN BINUS UNIVERSITY
- MEASUREMENT OF APPLICATION OF ISO 27001 OF CUSTOMER CELLULAR CARD CONFIDENTIALITY DATA IN PT. XYZ AREA JAKARTA
- CLOUD COMPUTING ADOPTION STRATEGIES AT PT TASPEN INDONESIA, Tbk
- MODEL OF MOBILE TRANSLATOR APPLICATION OF ENGLISH TO BAHASA INDONESIA WITH RULE-BASED AND J2ME
- THE EFFECT OF MOTIVATION ON PURCHASING INTENTION OF ONLINE GAMES AND VIRTUAL ITEMS PROVIDED BY ONLINE GAME PROVIDER
- USABILITY TESTING OF VIRTUAL KEYBOARD IN TOUCH SCREEN WITH QUESTIONNAIRE METHOD
- THE EFFECT OF REVENUE AND MARKET SEGMENTATION LEVEL TOWARDS VENTURE CAPITAL INVESTMENT IN MOBILE APPLICATION BUSINESS
- EFFICIENCY OPTIMIZATION OF ATTENDANCE SYSTEM WITH GPS AND BIOMETRIC METHOD USING MOBILE DEVICES
- SKILLS MANAGEMENT SYSTEM AS A TOOL FOR STRATEGIC WORKFORCE PLANNING
- On Comparison Between Repetitive Controller and PI Controller Tracking Performance
- HUMAN RESOURCE E-LEAVE MANAGEMENT: A DECISION SUPPORT SYSTEM
- CIELab Color Moments: Alternative Descriptors for LANDSAT Images Classification System
- Designing and Developing Interactive Learning Multimedia Using 3D Game Engine
- SETTING UP AN INDUSTRIAL CONTROL SYSTEMS LABORATORY
- SKIN SEGMENTATION AND SKULL SEGMENTATION FOR MEDICAL IMAGING