INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI
Abstract: Information now is
an important element to every growing industry in the world. In order to keep
up with other competitors, endless improvements in optimizing overall
efficiency areneeded. There still exist barriers that separate departments in
PT. XYZ and cause limitation to theinformation sharing in the system.
Open-Source Manufacturing Execution System (MES) presents as an IT-based
application that offers wide variety of customization to eliminate stovepipes
bysharing information between departments. Benchmarking is used to choose the
best Open-SourceMES Application; and Dynamic System Development Method (DSDM)
is adopted as this workguideline. As a result, recommendations of the chosen
Open-Source MES Application arerepresented.
Keywords: Manufacturing
Execution System (MES); Open Source; Dynamic System Development Method (DSDM); Benchmarking;
Configuration
Author: Tanty Octavia
Journal Code: jptinformatikagg130006
