Maturity Evaluation of Information Technology Governance in PT DEF Using Cobit 5 Framework
Abstract: Information
technology governance is used to guide
and control an organization in achieving the goals that had been planned in
advance. PT DEF is a company which utilises information technology to support
its business processes. Nevertheless, it
indeed requires an IT governance that
can be beneficial as a reference for IT activities in order to run properly.
This research intends to conduct an audit of information technology governance
based on the COBIT 5 framework domain, which is
DSS (Deliver, Service, and Support) domain in the process of DSS03
(Manage Problems). According to the research results, the values that have been
obtained from the process of DSS03 capability level was 64.66%, that is
regarded as Partially Achieved. Capability level will be used as a reference in
seeking gap contained in the domain of DSS03 process. Furthermore, these would
be able to make recommendations aimed at increasing the value of the expected
maturity. This research contributes to the evaluation results and
recommendations to improve the capability level on the DSS03 domain, hence PT DEF can upgrade its IT governance by using
DSS03 process.
Author: Mayang Anglingsari
Putri, Ismiarta Aknuranda, Wayan Firdaus Mahmudy
Journal Code: jptinformatikagg170003
