Arduino Based Paperless Queue Management System
Abstract: Queue management
system is designed in organizing queues at service sectors like banks and post
offices, which expected to have a large number of customers daily. Conventional
ways of managingqueues like issuing paper tickets printed with queue number
lead to several problems such as paper tickets littering and also long queueing
or waiting time. Therefore, this paper presents the development of a system to
manage queues more efficiently and eco-friendly. The proposed system consists
of a Graphical User Interface (GUI), which is used to obtain customers’ mobile
phone numbers and the processing unit, which generates the queue number and
initiate the ticket to be sent to customers’ mobile phones via SMS, thus
replacing the utilization of papers. Moreover, this system additional features
allow customers toremotely obtain their queue number just by sending a request
to the system through SMS and also reminding the upcoming customers that their
turns are nearly arriving, a feature which is very useful especially for those
who are waiting outside the premise. Simulations and experimental tests were conducted
to ensure the reliability and the efficiency of the proposed system. The
proposed system is supporting the development of sustainable green technology,
and the expected increase of system efficiency may contribute to improving
customers’ satisfaction.
Author: Aiman Zakwan Jidin
Journal Code: jptkomputergg160252
