Examining the Security Issues of Automated Teller Machine Based on Revised Technology Acceptance Model
Abstract: Trust of using
automated teller machine (ATM) is a daunting task for many Indonesians, where
the security issues associated with it, still haunting them. The paper examines
the collaborative issues related to the ATM security such as: perceived
usefulness and ease of use, perceived security, trust, intention to use and
actual system use, by using revised technical acceptance model (TAM) according
to the banking purposes. The study takes customer samples of major leading
banks in Indonesia and expected to present the current situation faced by many
Indonesians when dealing with the ATM security. The outcome will be valuable
inputs for the policy makers of the banks to establish further strategy to cope
with integrated security issues related to ATM use.
Author; Aida Fitriyani, Sfenrianto,
Gunawan Wang, Aries Susanto
Journal Code: jptkomputergg160240
