Caring Environment Model in Emergency Services of Hospitals by Banyumas Public Perception
Abstract: Caring environment
for providing service in the emergency departmentof the hospital becomes the
need of the society. Caring environment has impact on the satisfaction, safety,
and potential success of the services for the patients. The research aims at
identifying the perception of society on caring environment as well as
confirming the model of caring environment for providing emergency service in
the hospital. This research employs descriptive exploration, involving 300 patients
of emergency department from three hospitals in Banyumas. The analysis of
decriptive data is conducted to categorize the perception of society on caring
environment. The construct validity of caring environment is tested using
confirmatory factor analysis. The result shows that the perceptions of society
on caring environment in emergency department are good (86.3%) and fair (13,7
%). As the construct used to shape the model of caring environment has met the
criteria of goodness of fit, involving: GFI; 0.96, RMSEA; 0.031, AGFI; 0,94;
NFI;0,98; CFI;1, so it is revealed that the measurement model of caring
environment for providing emergency service is fit. Moreover, all indicators
are able to explain and support the model of caring environment for providing
emergency services, involves; clean and comfortable room, complete facilities
and equipments, and room safety. This finding could be the foundation for
formulating the policy of caring quality improvement related to the aspect of
caring environment for providing emergency services.
Keywords: Caring Model;
Emergency Services; Hospital
Author: Jebul Suroso, Yuliarti
Yuliarti, Eko Mardiyaningsih
Journal Code: jpkesmasgg170097
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