HUBUNGAN ANTARA PERSEPSI ATAS MUTU LAYANAN DENGAN KEIKUTSERTAAN BPJS “MANDIRI” PADA PASIEN OBSTETRI DI RSUD CILACAP TAHUN 2016
ABSTRACT: Badan Penyelenggara
Jaminan Sosial (BPJS) is a public legal entity formed to organize a social
security program. This BPJS consists of BPJS Health and BPJS Employment. All
residents of Indonesia are required to become health insurance participants
managed by BPJS including foreigners who have worked for a minimum of six
months in Indonesia and have paid dues. The level of participation of BPJS
“Mandiri” is still low, which is 3.1% of all BPJS participation. The low
participation is likely due to the frequent occurrence of news about the
dissatisfaction of the service in patients with PBJS payments, the more people
worried to become a participant BPJS. The data analysis is done by using SPSS.
The data were analyzed two phases.The first stage is to describe the perceptions of quality of care in patients
with BPJS “Mandiri” payment and own payment. The second stage is a
asostiatif analysis of perception of
quality of care by own payment and BPJS Mandiri payment. The results showed
that all responden (100%) have the
perception of service quality in the high category. Based on the analysis we
find that there is there was no correlation between perceptions of service with
the participation BPJS Mandiri.
Keywords: participation, BPJS
Mandiri, perceptions
Penulis: Johariyah
Kode Jurnal: jpkebidanandd170277
