Hubungan Kecepatan Waktu Pelayanan terhadap Kepuasan Pasien di Rumah Sakit Gigi dan Mulut Universitas Jember
ABSTRACT: Increasing number of
health care providers triggered fierce competition among health care providers
which cause any health care facilities should be put orientation on quality
improvement and patient satisfaction. Dimensions can be used to measure the
quality of health care is speed time service. Objective: To determine the
relationship between the speed time service to patient satisfaction. Method:
The study was observational analytic research with cross sectional survey
design. The study was conducted by measuring the speed time service from
registration until treatment completed using a stopwatch and measure the level
of satisfaction by doing interviews with the guidelines Likert scale. Results
were then tested Kolmogorov-Smirnov continued Spearman correlation test.
Results and conclusions:The highest frequency for time registration is 49 %
faster , 81 % speed waiting time is very fast , the speed at OD ( Oral
Diagnosis ) 68 % very quickly and speed treatment time was 42 % . The level of
patient satisfaction found 71 % of respondents were satisfied . Spearman
correlation test results showed that there is a relationship between the speed
time service to the patients satisfaction in RSGM Universitas Jember .
Keywords: Patient
satisfaction, RSGM Universitas Jember, speed time service
Penulis: Alifah Nur Jannah,
Kiswaluyo, Ristya Widi E.Y
Kode Jurnal: jpkesmasdd170052
