Hubungan Mutu Pelayanan dengan Kepuasan Pasien Peserta BPJS di Rumah Sakit Umum Daerah Yogyakarta
Abstract: The quality of
health services in hospitals is strongly influenced by the process of service
delivery and the quality factor of physical facilities, drugs and medical
devices of human resources. The purpose of this study is to look at the
relationship between the quality of care with patient satisfaction BPJS
participants in District hospital DIY. Method: This research was quantitative
research, with cross sectional design. It was conducted in Sleman district
Hospital and Bantul District Hospital. The number of samples in this research
was 203 patients on BPJS. Analysis of the data used in the bivariate analysis
using chi-square test, and multivariate analysis using linear regression
analysis. Results: The results showed p-value of all the variables is smaller
than the value α (0.000<0.05), so it can be concluded that Ha Ho accepted
and rejected. The order of the strength of the relationship is the largest to
the smallest empathy (OR=0.342), tangibility (OR=0.280), reliability (OR=0.266)
and assurance (OR=0.230) as well as variable responsiveness has a p-value
0.215. Conclusion: There were no relationship between tangibility, reliability,
responsiveness, assurance, empathy and patient satisfaction with service
quality. Variable responsiveness has no effect on satisfaction
Keywords: dimensions of
quality; patient satisfaction; service quality
Penulis: Kurnia Widi Hastuti,
Ahmad Ahid Mudayana, Arum Putri Nurdila, Deskha Hadiyatma
Kode Jurnal: jpkesmasdd170444
