IMPROVING NURSING WORK SERVICES THROUGH DEVELOPMENT MODEL OF QUALITY OF NURSING WORK LIFE
ABSTRACT: The performance of
nurses in a hospital is influenced by the mental and emotional state of the
nurse; the higher the workload, the greater the work stress of the nurse. It is
a necessity to conduct research to explain a quality of nursing work life model
based on the context of Indonesian nurses. Methods: The research process
consisted of two stages: observational analytic and model trial. The first
phase used cross-sectional design with cluster random sampling technique and
obtained 102 samples. The second stage used a quasi-experiment design with
pre-post test with control group design and obtained 33 samples. The data was
analysed by Partial Least Squares and paired t-test analysis. Results: It was
found that the number of the nurses with Burnout Syndrome in the hospital was
67.6%. The depersonalisation indicator in the low category was 73.5%, and the
high category of self-achievement indicators had 89.2%. Conclusions: It can be
concluded that improving the performance of care services is more effective
through improving the quality of nursing work life. This study found that the
nurses’ quality of life affected the increased nursing work service because
their working scope involves interacting with other professions and the
environment.
KEYWORDS: burnout syndrome,
depersonalization, self-achievement
Author: Tri Ismu Pujiyanto,
Suprihati, Nursalam, Anastasia Ediyati
Journal Code: jpkesmasgg170072
