KEPUASAAN IBU PADA PELAYANAN KESEHATAN IBU DAN ANAK DI UPTD PUSKESMAS JAPAH KABUPATEN BLORA
ABSTRACT: Patient
dissatisfaction synonymous with complaints against the service. Patient
satisfaction depends on the quality of service (Supranto J, 2006). Whether or
not the service can be seen from how big the dimension of service quality
through five principles of Service Qualit), like: Tangible (physical evidence),
Reliability (reliability), responsiveness (Responsiveness), Assurance
(Assurance), Empathy (Empathy) (Hardiyansyah, 2011). The purpose of this study
was to determine faktot-factors associated with maternal satisfaction of
visitors poly KIA.This research was conducted in a poly KIA UPTD Japah PHC in
March to May 2016 This research is a correlation with cross sectional approach,
using the method of survey research subjects mother visitors poly KIA and PONED
with the samples according to the criteria of 100 respondents with accidental
sampling method. The data were analyzed using univariate and bivariate
Continuity Correction.The results showed a good percentage of satisfaction
dimensional aspect more than the percentage that is not good. The results of
the percentage satisfied to the satisfaction aspect as much as 66%, both
aspects of physical evidence as much as 72%, good reliability aspects as much
as 77%, the responsiveness of both aspects as much as 62%, better guarantee as
much as 64%, and a good empathy as much as 66%. Continuity Correction of test
results on five dimensions of quality that physical evidence, responsiveness,
kehandalaan, assurance and empathy showed that no significant relationship with
patient satisfaction.
KEYWORDS: Kepuaasn patients
KIA, 5 Dimensions namely Physical Evidence Quality, Reliability, power
responsiveness, assurance and empathy
Penulis: Sri Purwati, Sri
Rahayu, Kuswanto
Kode Jurnal: jpkebidanandd170519
