PENGARUH ORIENTASI PASIEN BARU TERHADAP TINGKAT KEPUASAN PASIEN
ABSTRACT: The rights of the
patients can be fulfiled by nurses through orientation bynurses to new
patients. The new patient orientation is a agreement between nurses andpatients
or families in providing nursing care. The agreement is needed to make a goodrelationship
between nurses and patient or their family. The purpose of this study was toexplain
the effectiveness of the new patient orientation towards the satisfaction level
ofnursing care in Melati Room RSD Mardi Waluyo Blitar. Method: Research design
was experimental research with quasy experimental design Research sample was 30
newpatients at Melati Room RSD Mardi Waluyo Blitar were devided equally into
two group,namely treatment and control groups at May 24th until May 31st, 2012,
its choosed with concecutive sampling.
Analysis using Mann Whitney test. Results: The result showed thatthe level of
patient satisfaction on nursing care of treatment groups were 67% satisfiedand
33% very satisfied. While the level of patient satisfaction of nursing care of
controlgroups was 80 % satisfied and 20% dissatisfied. There was significant
difference in the level of satisfaction of new patients who did and did not the
orientation with p-value 0.00. Discussion: It is suggested for nurses to pay
attention to the patient satisfaction ofnursing care by giving orientation to
new patients as nursing intervention.
Key words: new patients,
orientation, patients satisfaction
Penulis: Widya Dwi Pratiwi,
Yeni Kartika Sari
Kode Jurnal: jpkebidanandd140334
