THE CHILDBIRTH SERVICES ASPECT THAT INFLUENCE PATIENT SATISFACTION
Abstract: Pregnant women have
higher expectations of the care providers attitude in order to have childbirth
satisfaction. This study aims to analyze the relationship between childbirth
services and birth satisfaction in Roemani Muhammadiyah Semarang hospital. We used
a cross sectional design and used an interview to collect the data, it was
conducted from July to August 2016. A total of 79 women were enrolled in the
study that fulfill the inclusion and exclusion criteria. The childbirth
services and patient satisfaction were measured using survey instruments which
wed measured the reliability and validity previously. The linier regression
were applied. The majority of the patients (94,9%) were 21-40 years old, 67,1%
were university graduate, 40,5% were housewife, 62% were multigravida, and 57%
were delivered by cesarean section. There were significant effect between
interpersonal relationship (p=0,0001), patient decision choice (p=0,001), and
breastfeeding management (p=0,021) and birth satisfaction. The strongest predictor
of birth satisfaction was interpersonal relationship.
Keywords: pelayanan
persalinan, kepuasan persalinan, kepuasan pasien
Author: Hema Dewi Anggraheny,
Sudiro Sudiro
Journal Code: jpkesmasgg170083
