ANALISIS PENGARUH DUKUNGAN ORGANISASI DAN PENGEMBANGAN KARIR TERHADAP ORGANIZATIONAL CITIZENSIP BEHAVIOR DENGAN EMPLOYEE ENGAGEMENT SEBAGAI VARIABEL INTERVENING (Studi pada Karyawan PDAM TIRTA MOEDAL KOTA SEMARANG)
Abstract: In the service
industry, employee who performs direct contact with consumers is
representatives of organization service
quality. PDAM Tirta Moedal as one of organization which prioritize the quality
of service, that became the center of water services for the entire community
of Semarang City requires employees who provide more performance / extra
job-role or so-called OCB behavior in order to be able to serve the people of Semarang
city optimally. This research was conducted by indication that OCB level of
PDAM Tirta Moedal was still low that reflected by employee attendance,
employees attendace is used as indicator that measures on of OCB dimensions
which is conscientiousness dimension.
The purpose of this study was to examine the effect of perception of
organizational support and career development on organizational citizenship
behavior with employee engagement role as intervening variable. This research
was conducted at PDAM Tirta Moedal Semarang. The sample size was 74 respondents
with sampling technique using proportionate stratified random sampling. The
analysis used included multiple linear regression analysis, path analysis (Path
Analysis) and test of sobel to test mediation effect.
The results show a positive and significant relationship between (a)
organizational support with employee engagement, (b) career development with
employee engagement, (c) organizational support with OCB, (d) career
development with OCB, (e) employee engagement with OCB . The results of this
study also show that employee engagement proved to be a mediating variable
between organizational support and career development towards OCB.
Keywords: Organizational
Support, Career Development, Employee Engagement and Organizational Citizenship
Behavior
Penulis: Ambar Dwi Wulandari,
Ahyar Yuniawan
Kode Jurnal: jpmanajemendd170917
