ANALISIS PENGARUH KONFLIK PERAN DAN AMBIGUITAS PERAN TERHADAP KOMITMEN ORGANISASI MELALUI STRES KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada Karyawan PT. Telekomunikasi Indonesia, Tbk. Witel Semarang)
Abstract: Role conflict and
role ambiguity that experienced by employees on a company can causing job
stress. Job stress experienced by employee can directly effect the high and low
of employees organizational commitment. The aim of this research was to examine
and analyze the influence of role conflict to job stress, the influence of role
ambiguity to job stress, the influence of job stress to organizational
commitment, the influence of role conflict to organizational commitment through
job stress as intervening variable and the influence of role ambiguity to
organizational commitment through job stress as intervening variable.
The population in this research was employees at PT. Telekomunikasi
Indonesia, Tbk. Witel Semarang with total amount of 170 employees by taking the
research sample as much as 90 employees using quota sampling technique. Data
would be analyzed by using multiple linear regression analysis. The data
testing technique used path analysis or path analysis, which
the path analysis
includes: test validity,
reliability test, classical assumption test, T test, F test,
coefficient determination test and test sobel to test the mediation effect.
Based on the result of this research, the researcher concluded that role
conflict and role ambiguity had
positive and significant
influence to job
stress. Job stress
had a negative and
significant effect on
organizational commitment. Role
conflict had no negative and significant effect on
organizational commitment mediated by job stress, whereas role
ambiguity had a
negative and significant
effect on organizational commitment that was mediated
by job stress.
Keywords: role conflict, role
ambiguity, job stress and organiational commitment
Penulis: Cindy Silvia, Ahyar
Yuniawan
Kode Jurnal: jpmanajemendd170929
