ANALISIS TINGKAT PELAYANAN PASIEN POLIKLINIK RUMAH SAKIT ABDUL RIVAI DI KABUPATEN BERAU
Abstract: The aim of the study
was to determine the quality of service provided by Abdul Rivai hospital in
District Berau. The benefit of the research is as an input for Abdul Rival
hospital to maintain the quality of service. In this study, the assessment of
service quality is divided into five categories: Manners of employees, employee
communication ability, speed of service, hospital facilities, and employee
performance. All categories show that consumer’s perception of services
provided by hospital has been quite satisfactory. The calculation of average
weighted values for the five categories used are manners of employees, employee
communication ability, speed of service, hospital facilities, and employee
performance are 3,126
Keywords: Abdul Rivai
hospital, service quality, patient satisfactory
Penulis: Maya Dasia
Kode Jurnal: jpfarmasidd160427
