ANALYSIS OF EMPLOYEE EMPOWERMENT IN PT. BANK SULUTGO MANADO USING IMPORTANCE AND PERFORMANCE ANALYSIS
Abstract: This research aims
to analyzing the employee empowerment in Main Branch of PT. Bank SulutGo Manado.
This research type is descriptive with quantitative method, using Importance
and Performance Analysis as analytical tool. The sample size of this research
is 84 employees as respondents. Purposive sampling was used to collecting data
through questionnaire. The result shows that Assistance/help by managers when
face barriers in work, Encourage and motivation in work, Clear direction in
completing the job, and Evaluation given by manager these attribute are located
in Quadrant II. Facilities provided by Bank SulutGo in supporting the work and
Supervision and control for purpose to reach the target in work are placed in
Quadrant I. Meanwhile, Freedom in organizing their respective jobs are placed
in low priority which is Quadrant III. And for the last there are Autonomy
(freedom) in completing the work by employees’ own way and Freedom in giving
opinion are placed in Quadrant IV. Main Branch of Bank SulutGo Manado should
put more attention to Facilities provided by Bank SulutGo in supporting the
work and Supervision and control for purpose to reach the target in work
because the employees considered these attributes is important.
Keywords: employee
empowerment, importance and performance analysis
Penulis: Priskila Charity
Waworuntu, Linda . Lambey, Maria V.J Tielung
Kode Jurnal: jpmanajemendd170757
