ANALYZING THE DIFFERENCE OF E-BANKING SERVICES BETWEEN BANK CENTRAL ASIA AND BANK MANDIRI IN MANADO
Abstract: e-Banking is an
electronic payment system that enables customers of a bank or other financial
institutions to conduct a range of financial transactions through the financial
institutions’ website. e-Banking has been widely used in developed and
developing countries in the world. In Indonesia, the total users of e-Banking
has increased since 2012 with 13.6 million of e-Banking users until 2016 with
50.3 million of e-Banking users. The aim of this study is to analyze the
difference of e-Banking services between Bank Central Asia and Bank Mandiri in
Manado. This research is a quantitative research and uses independent sample
t-test. The sample size of this research is 100 customers of Bank Central Asia
and Bank Mandiri in Manado. The results showed that e-Banking services based on
Banking Mobile Application (Mobile Banking, Internet Banking, and SMS Banking)
of Bank Central Asia and Bank Mandiri in Manado have a significant difference
while the Automated Teller Machine (ATM) between Bank Central Asia and Bank
Mandiri in Manado showed that there is no significant difference. The
recommendation based on the results is Bank Mandiri have to more develop its
e-Banking system application to maintain and create more customer delight.
Keyword: e-banking, banking
mobile application, mobile banking, internet banking, sms banking, automated
teller machine
Penulis: Yobel Umboh, Frederik
G. Worang, Ferdinand J. Tumewu, Hizkia H.D Tasik
Kode Jurnal: jpmanajemendd180213
