ANALYZING JOB DESIGN IN BANK INDONESIA NORTH SULAWESI USING IMPORTANCE AND PERFORMANCE ANALYSIS
Abstract: Bank Indonesia in
North Sulawesi has complex task and influential to the development of
provincial and national economy. In order to keep employee loyal with their
best performance, the institute should pay attention on employee satisfaction.
Job design is one of the most strategies that used to increasing employee
satisfaction. The objective of this research is to analyze the Importance and
Performance Analysis of Job Design in Bank Indonesia North Sulawesi. The
research type is quantitative descriptive method, using Importance and
Performance Analysis tool and used saturation sampling method. There are 53
employees participated in this research. The result of this research, shows:
Skill variety is located in quadrant I “concentrate here” (high importance for
employee but running low performance), task significance, feedback and task
identity are located in quadrant II “keep up the good work” (high
importance-high performance), and autonomy is located in quadrant III “low
priority” (not important for employee-low performance of institute). There is
no indicator of job design that located in quadrant IV (low importance-high
performance). Regarding on the result, the institute should give more attention
of skill variety and need to be improved with top priority, because the indicator
is importance for employee.
Keywords: job design,
importance and performance analysis
Penulis: Yessica Yanneke
Yosefin Mondoringin, David P.E Saerang, Farlane S Rumokoy
Kode Jurnal: jpmanajemendd170746
