EXPLORATORY STUDY OF WORKPLACE BULLYING TOWARDS EMPLOYEE PERFORMANCE, JOB STRESS, AND EMPLOYEE LOYALTY AT PT. PLN (PERSERO) AREA MANADO
Abstract: Workplace bullying
is every negative behaviour/practice that is done intentionally or accidentally
towards an individual or more in the working environment. This particular
phenomenon poses as a major human resource problem that has great impact
towards the employees. Receiving constant negative behaviours cannot be good
for a person as it has the potential to harm their physical safety and mental
well-being. This research uses the qualitative method in order to explore the
workplace bullying by discovering the motives behind it. Furthermore, this
research will help the readers to understand the consequences of workplace
bullying toward the employees and the organisation itself. This research found
that bullying does happen in the organisation, however Perceived Organisational
Support (POS) plays a crucial part in retaining the employees. The research
highlights the employees’ lack of awareness about workplace bullying and how
disadvantageous it is because they might have been the victim without knowing
it. The organisation must consider establishing a training program about
bullying practices in the workplace in order to introduce the concept and
increase employees’ awareness of it. Furthermore, creating a policy to ensure
its legality might be the best precaution method against it.
Keywords: workplace bullying,
job stress, employees’ performance, employee loyalty
Penulis: Rebecca R. P
Hutadjulu, David P. E. Saerang, Maria V. J. Tielung
Kode Jurnal: jpmanajemendd170876
