KEPUASAN PELAYANAN PUBLIK DI KECAMATAN KEDUNGKANDANG KOTA MALANG
ABSTRACT: The research purpose
is to find out about people satisfaction level to public service at Kedungkandang
sub-district Malang city. Analysis
technique used in this research is tabulation analysis and public satisfaction
Index or analysis of all research data
result. For the ten indicators in tabulation equation analysis, there found
nine indicator stated that public satisfaction is quite enough, while one
indicator stated that public satisfaction of public service is very satisfied.
While for public satisfaction Index
analysis, there found overall index value found index number 66.12, so
that public satisfaction in Kedungkandang sub-district viewed from all indicators in public service
stated quite satisfied but close to satisfaction index less satisfied because
of convection result of public satisfaction Index value.
KEYWORDS: public service, public
satisfaction index analysis, and Malang
Penulis: Aisyah Anggita
Rosmitha
Kode Jurnal: jpmanajemendd110416
