MODEL ANALISIS KINERJA KARYAWAN DAN PENGARUHNYA TERHADAP KEPUASAN NASABAH PADA BNI SYARIAH CABANG MALANG
ABSTRACT: The research for
this thesis investigated by Frisca Widyananda done at PT. BNI Syariah Branch
Malang with the title "Model Employee Performance Analysis and its Impact
on Customer Satisfaction BNI Syariah Branch Malang" with the kind of
research is descriptive qualitative and quantitative descriptive the author
outlines back what was seen and heard at the time the research took place and
score points obtained in the questionnaire that could eventually be used to
solve problems and draw conclusions. The result showed that the number of
employees and customers who fill out the study through questionnaires that have
been distributed by the authors state that the employee's performance is given
to customers at PT. BNI Syariah Branch Malang is good which includes
performance, communication, coordination and motivation to work is good enough
for our customers.
KEYWORDS: Employee
Performance, Customer Satisfaction and BNI Syariah Branch Malang
Penulis: Frisca Widyananda
Kode Jurnal: jpmanajemendd120736
