PENGARUH PENERAPAN JIT (JUST IN TIME) DAN TQM (TOTAL QUALITY MANAGEMENT) TERHADAP DELIVERY PERFORMANCE PADA INDUSTRI OTOMOTIF DI INDONESIA
ABSTRACT: This research
discusses the impact of JIT (Just In Time) and TQM (Total Quality Management)
application to Delivery Performance. Either JIT or TQM is two concept in
management science specially operation management, but in fact that exist in
Indonesian companies most of them have not yet applied these concept properly.
Many of Indonesian companies applied latest management concept just to keep up
with the trend. Unfortunately these concepts might have not been suitable if it
applied directly for Indonesian circumstances. This research was conducted in
automotive industry, this election is based on history that at the first JIT
and TQM born in automotive industry so unquestionable the application of these
concepts in this industry is better than other kind of industry. In other hand
delivery performance is focus on excellent timing and excellent quality of
product produced. Theoretically, JIT application is inseparable form TQM
application or vice versa, it one of them applied without application if the
other, the result will not be an optimum one. But it is important to remember
that large number of existing theories nowadays, was develop in Europe, America
and the nearest Japan. There is large number of differences, even the
fundamental one in social and culture, it effect to thinking pattern, and
working spirit. Indonesia has different culture to Europe, America and Japan.
Frequently the application of JIT and also TQM are fail to give significant
improvement to company’s performance. It issues some emerging questions: Do JIT
and TQM have influence to performance specially delivery performance? Do JIT
have influence to performance specially delivery performance? Do TQM have
influence to performance specially delivery performance? This research will
answer the emerging questions. Following data collection and data processing, the
result conclusion will be: JIT and TQM have significant linear influence to
delivery performance. In partial, JIT does not give significant linear
influence to delivery performance, whereas TQM gives significant linear
influence to delivery performance.
Keywords: Operation
Management, JIT (Just in Time), TQM (Total Quality Management), Delivery
Performance
Penulis: Brigita Meylianti S,
Fernando Mulia
Kode Jurnal: jpmanajemendd090199
