PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT, SUPPLY CHAIN MANAGEMENT, DAN ORIENTASI KEWIRAUSAHAAN TERHADAP KINERJA OPERASI (Studi pada Pengrajin Tas di Sentra Industri Tas Ciampea, Kab. Bogor)
Abstract: The production
processes are closely related to operations management. Operations management
is the key driver of production processes, therefore, operational performance
is fundamental for the sustainability of the company. Various production
problems which encountered most of bags manufacturer in Ciampea, Bogor Regency,
indicates the need for further study. This study purpose is to analyze the
impact of Total Quality Management, Supply Chain Management, and
entrepreneurial orientation on operational performance.
Data collection technique used in this study are questionnaire. The
sample is selected using simple random sampling technique and the number of
respondents selected is 58 respondents. To analyze the impact of independent
variables on dependent variable, multiple linier regression analysis is used.
The result of this study showed that Total Quality Management have
positive impact on operational performance (first hypothesis accepted). The
second hypothesis which state that Supply Chain Management have positive impact
on operational performance is accepted as well. The third hypothesis which
state that entrepreneurial orientation have positive impact on operational
performance is accepted. The coefficient of determination test result stated
that all three independent variables have an impact of 53% on operational
performance. Bag manufacturers in Ciampea, Bogor Regency are recommended to
develop their employee, integrate with suppliers, and not too depend on
intermediary traders.
Keywords: Total Quality
Management, Supply Chain Management, entrepreneurial orientation, operational
performance
PENULIS: Haifa Labdhagati,
Mahfudz
Kode Jurnal: jpmanajemendd170940
