PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA PADA PT. PLN (PERSERO) DISTRIBUSI JAWA TIMUR
Abstract: PT. PLN (Persero)
Distribusi Jawa Timur is one of the main implementing unit under PT. PLN
(Persero) is engaged in the distribution and sale of electric power in East
Java. Achievement of organizational performance can be supported by the
application of total quality management within the company. Factors that can
affect organizational performance are customer focus, top management, employee
engagement and empowerment, training education, and continuous improvement.
This study aims to examine and analyze the effect of total quality management
implementation on organizational performance at PT. PLN (Persero) Distribusi
Jawa Timur. Type of research with method of quantitative approach. The sample
in this study amounted to 83 respondents PT. PLN (Persero) Distribusi Jawa
Timur with sampling technique that is slovin method. Statistical analysis used
in this study is multiple linear regression with the help of SPSS Version 21
program. The result of this study explains the focus of customer positively
influence to organizational performance, top management have positive effect on
organizational performance, involvement and empowerment have positive effect to
organizational performance, training education have positive effect to
organizational performance, continuous improvement have positive effect to
organizational performance, total quality management simultaneously have a
positive effect on organizational performance.
Keywords: total quality
management, organizational performance
Penulis: VISCA AUDINA SITO P
Kode Jurnal: jpmanajemendd180472