QUEUE ANALYSIS SYSTEM FOR IMPROVING EFFICIENCY OF SERVICE
ABSTRACT: This research aim to
know how much most effective car queue done by PT. KAM, in Jakarta, a company
moving to gives car repair service (car workshop) which during the time provide
6 kinds of service facility (M), whether with facility and employer addition
will result maximal advantage. method of Research used is descriptive method
with research Type of Case Study, while its Variable is probability no unit /
people in system (Po), the total customer staying in queue system (Ls), mean of
customer time await in queue system (Ws), total mean of customer stay in queue
(Lq), and mean time of customer await in queue (Wq). Result of this research is
adding one kind of server without officer of company may get advantage equal to
Rp. 10.136.000 compared to add one server and one officer. Advantage obtained
is equal to Rp. 8.936.000.
Keywords: Queue, Efficiency,
Service, Consumer, Competition disguised company names
Penulis: Josep Indra, Haryadi
Sarjono
Kode Jurnal: jpmanajemendd100298
