THE EFFECT OF TOTAL QUALITY MANAGEMENT (TQM) ON EMPLOYEE SATISFACTION IN BANK RAKYAT INDONESIA (BRI) MANADO
Abstract: Total Quality Management is a key strategy for maintaining
competitive advantage and is a way of managing organizations to improve it is
overall effectiveness and performance. Nowadays, there is a lot of company that
already implementing Total Quality Management (TQM). But, it is not guarantee
that the employee feels satisfied with the management system. This study is aim
to know the effect Of Total Quality Management (TQM) on Employee Satisfaction
by analyze the Total Quality Management variable. In line with Government
policies that provide opportunities to the private sector to move in the
business of banking sector. Along with BRI vision to be excellent and credible
company supported by competent human resources, the company has undertaken
various efforts to maintain its superior position for all products and services
also their quality of employee. The researcher analyzes the data based on
primary data and secondary data by using SPSS software. The primary data is
collected by distributing 80 questionnaires to 80 employee of Bank Rakyat
Indonesia (BRI) Manado. Secondary data is collected by reading various books,
journal, and browsing the internet. The researcher used Multiple Linear
Regression to analyze the data. The result show that there is significant
influence to Employee Satisfaction. The researcher recommends for the Company
to improve their management quality to increase employee satisfaction. Because
if the employee satisfied with their job, it will increase their performance.
Keywords: teamwork and
cooperation, organizational culture, reward and recognition, employee
empowerment, communication
Penulis: Windy Bittie, Sifrid
S. Pangemanan, Ferdinand J. Tumewu
Kode Jurnal: jpmanajemendd180257
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