THE IMPORTANCE AND PERFORMANCE ANALYSIS OF COMPENSATION PROGRAM IN PT. GRAPARI TELKOMSEL MANADO
ABSTRACT: Grapari Telkomsel
Manado. The research type is quantitative descriptive method, using Importance
and Performance Analysis as the analysis tool. 50 employees of PT. Grapari
Telkomsel Manado, participated in this research, resulted in groups of compensation program in accordance
to the importance and performance of each compensation program. There were
attributes of the compensation program in PT. Grapari Telkomsel Manado: living allowance, phone credit, are plotted in quadrant I that indicates a
good performance and a high level of importance. Overtime pay are plotted in
Quadrant II. The respondents attached a high level of importance to these
compensation program, yet have a deficient performance. On the other hand,
basic salary are in Quadrant III. They are considered to be not important and
have a deficient performance. The company has to pay a special attention to
living allowance and phone credit. For an instance, to allocate more resources
in order to improve those compensation programs.
Keywords: compensation,
importance and performance analysis
Penulis: Priskila Hana Debora
Goni, Sifrid S. Pangemanan, Merinda . Pandowo
Kode Jurnal: jpmanajemendd180218
