ANALISA PENGARUH PENERAPAN MANAJEMEN KUALITAS DENGAN MBNQA KRITERIA TERHADAP KINERJA BISNIS PADA RUMAH SAKIT ISLAM JEMURSARI SURABAYA
ABSTRACT: Today, high
population growth coupled with the needs of the product or service quality
healthcare. One practice in improving quality is through the implementation of
Total Quality Management or TQM. One of the efforts in the implementation of
TQM can be done with criteria MBNQA consisting of leadership, strategic
planning, customer focus, pekuruan, analysis, and knowledge management,
workforce focus, process management, and business results. RSI Jemursari
Surabaya as one of the hospitals of foundation hospitals islam Islam Surabaya
(Yarsis) has implemented MBNQA in its business operations. This study examines
the relationship between TQM implementation through MBNQA on business
performance criteria of Islamic Hospital Jemursari. Data were analyzed using path
analysis using Partial Least Square method with the help of software SmartPLS.
From the research results obtained by the t-statistic for the criteria of
customer focus 6.153 ; management process by 5.451; 5.168 leadership; strategic
planning 4.314; and 2,628 business results. While the measurement, analysis,
and knowledge management did not prove significant influence and adversely
affect the value of the path coefficient of -0.014 with 0.288 t and the focus
of labor is not proved significant with path coefficient value of 0,020 with
0,349 t.
Keywords: Quality,
Performance, TQM, MBNQA, RSI Jemursari Surabaya
Penulis: Arief Sabda Pietra
Mukti Sutikno, Febriana Wurjaningrum
Kode Jurnal: jpmanajemendd151541
