PENGUKURAN INDEKS KEPUASAN PENGGUNA DATA TERHADAP PELAYANAN PADA BADAN PUSAT STATISTIK KOTA SURAKARTA
Abstract: This research aims
was to fgure out user’s satisfaction index towards this public service toward
Central Bureau of Statistics (BPS). BPS is a non-ministry government
institution implements the bureaucracy reform, and provides comprehensive,
accurate, and sophisticated statistics in order to create a System of National
Statistics. The data analysis technique for this research is Users (people who
once used The Central Bureau of Statistic Service) Satisfaction Index, counted
through weighted average values of some service elements based on Number
63/KEP/M.PAN/7/2003. Among the 120 users of The Central Bureau of Statistics,
this research shows that The Satisfaction Index reaches 75.31 (good), but it
still need to be improved remember there are some indicators showing a not
quite good Performance Index. Totally 20 out of 24 indicators are categorized
into ‘good service’, while the other fours indicator need to be enhanced and
improved.
Keywords: Satisfaction Index ,
The Central Bureau of Statistic in Surakarta, the bureaucracy reform
Penulis: Sidiq Permono
Nugroho, Syamsudin
Kode Jurnal: jpmanajemendd161200
