IMPLEMENTASI KNOWLEDGE MANAGEMENT DAN PENGARUHNYA TERHADAP KINERJA KARYAWAN (Studi Pada Kantor BPJS Ketenagakerjaan Jawa Tengah dan DIY)
ABSTRACT: This
study aimed to analyze the influence of personal knowledge, job procedures and
technology to employee's performance of BPJS Ketenagakerjaan Jawa Tengah and DIY.
The population in this study were employees of the BPJS Ketenagakerjaan Jawa Tengah
regional offices and branch offices Semarang 1 which consisted 64 people. The data
were obtained by using the "saturation sampling/census" technique, in
which all employees were the target of the sampling. The data that analyzed
comes from distributing questionnaires to employees, then analyzed using
multiple linear regression method with SPSS (Statistical Product and Service
Solution) 16 program.
The analysis’ result showed
that the variables: personal knowledge, job procedures, technology positively
influence on employee's performance. It means the better personal knowledge,
job procedures, technology will improve the employee's performance. These
variables contribute 49.4%. While the rest of 50.6% is explained by other
variables.
Keywords:
knowledge management, personal knowledge, job procedures, technology, employee's
performance
Penulis: Andrian Candra Irawan, Indi Djastuti
